I’ve had a lot of training in Barratt North London since I’ve been there. There’s a lot of in house training courses that you can do to help you within the job role that you’re in. I’ve also done three NVQs since I’ve been at Barratt North London, so they’re really good at promoting training and helping you through.
Building futures together I think affects us as employees and it also affects customers as well so it ties in with what I am doing in customer services. To me personally it means that hopefully I’ll have a future at Barratt North London.
To make a more successful business they’re doing three main things that I can see which is 1 we are focusing on our employees and what their needs are, and we are also promoting the Building futures together and normally offer a two year warranty to new customers that buy our properties. By focusing on employees as well and progressing employees that will help me as well, it will probably mean more training that I’ll be offered, more help within my job role.
There’s a lot of extra things that we do, I feel makes us stand out from our competitors, speaking to the customer regularly throughout when they’ve reserved all the way through to when they legally complete, they also receive a home owner survey after six weeks of living in the property and that will measure us against other divisions and how we are doing with our customer services.