Time with Company: 6 Years
Having worked in customer service roles most of my career, my last role included the organisation of the supply and installation of windows and patio doors to Barratt Homes.
I joined Barratt North East in February 2006, in the customer service department, my first role in the house building industry. I did feel fortunate that a relationship had already been built with the Site Construction Team, most of them I had met on a one to one basis through factory visits and site visits.
My role is to be responsible for, and improve customer service, implement Group policies and procedures, and ensure that we meet customer satisfaction targets. The team is made up of two co-ordinators and three operatives. I make sure they have clear guidelines to their job responsibilities and are provided with full support in achieving excellent after-sales, with assistance from our first class construction team. This is to ensure that customer’s expectations from purchase and beyond are achieved. We currently have over 700 homes in the warranty period and we handle around 70 enquires every week. These are logged onto our computer system, which can then provide us with the full property history.
The most rewarding part of customer service is resolving issues, followed by a telephone call to hear the client’s total delight and satisfaction which they have received.
This year we were nominated the Northern Regional Nominations and were invited to the Annual Group Conference where the overall winners were to be announced. Unfortunately we did not win, however to get this far was a great achievement, and the build up to the event and the evening itself was fabulous.
It goes without saying I would recommend Barratt homes as an employer they invest in people and provide opportunities to progress within the company.